1. Overview

1. Overview

We sell tickets for events hosted by Basik Marketing Private Limited through our platform. Tickets are digital goods issued for a specific event/date/time and are subject to limited validity during checkout (order/reservation time).

We sell tickets for events hosted by Basik Marketing Private Limited through our platform. Tickets are digital goods issued for a specific event/date/time and are subject to limited validity during checkout (order/reservation time).

2. Cancellation Policy (Event-wise / Admin-configured)

2. Cancellation Policy (Event-wise / Admin-configured)

Ticket cancellation and refund eligibility (if any) are configured per event by the event administrator and will be displayed on the relevant event page (or communicated during booking).

• If an event does not explicitly allow cancellations, then tickets are non-cancellable and non-refundable, except where required by applicable law.

Ticket cancellation and refund eligibility (if any) are configured per event by the event administrator and will be displayed on the relevant event page (or communicated during booking).

• If an event does not explicitly allow cancellations, then tickets are non-cancellable and non-refundable, except where required by applicable law.

3. When Refunds Are Issued (System / Fulfilment Exceptions)

3. When Refunds Are Issued (System / Fulfilment Exceptions)

A refund may be initiated in cases where payment is successful but the ticket order cannot be confirmed/fulfilled due to timing or technical constraints, including (but not limited to):

• Payment completed after the order validity/expiry time.
• Payment completed after the ticket reservation has expired or been released.
• Payment success confirmation received after the reservation was already released due to system timing/race conditions.

A refund may be initiated in cases where payment is successful but the ticket order cannot be confirmed/fulfilled due to timing or technical constraints, including (but not limited to):

• Payment completed after the order validity/expiry time.
• Payment completed after the ticket reservation has expired or been released.
• Payment success confirmation received after the reservation was already released due to system timing/race conditions.

4. Cases Where Refund Is Not Automatically Initiated

4. Cases Where Refund Is Not Automatically Initiated

Refunds are not automatically initiated in the following scenarios:

• Payment attempt failed/declined (order is not confirmed). In most cases, no amount is successfully collected. If any amount appears debited, it is typically reversed automatically by the bank/payment provider as per their timelines.
• Invalid payment verification, or suspected fraudulent activity (may require manual review).

Refunds are not automatically initiated in the following scenarios:

• Payment attempt failed/declined (order is not confirmed). In most cases, no amount is successfully collected. If any amount appears debited, it is typically reversed automatically by the bank/payment provider as per their timelines.
• Invalid payment verification, or suspected fraudulent activity (may require manual review).

5. Refund Amount

5. Refund Amount

If a refund is initiated, it is processed for the amount paid for the order (ticket price plus applicable taxes, where applicable) and returned to the original payment method. We do not charge customers any platform or convenience fee.

If a refund is initiated, it is processed for the amount paid for the order (ticket price plus applicable taxes, where applicable) and returned to the original payment method. We do not charge customers any platform or convenience fee.

6. Refund Processing Time

6. Refund Processing Time

Once a refund is initiated, it is processed via our payment partner and returned to the original payment method. The time taken for the amount to reflect depends on your bank/card/UPI provider and may vary.

Once a refund is initiated, it is processed via our payment partner and returned to the original payment method. The time taken for the amount to reflect depends on your bank/card/UPI provider and may vary.

7. Event Cancellation / Reschedule

7. Event Cancellation / Reschedule

If an event is cancelled or rescheduled, the next steps will be communicated through the contact details provided at booking. Where refunds are applicable (as per the event configuration/communication), they will be processed back to the original payment method.

If an event is cancelled or rescheduled, the next steps will be communicated through the contact details provided at booking. Where refunds are applicable (as per the event configuration/communication), they will be processed back to the original payment method.

8. Need Help?

8. Need Help?

If your payment is successful but you do not see a confirmed ticket/order, please contact us as soon as possible (preferably within 24–48 hours and before the event start time) with:

• Order ID
• Payment Reference / Transaction ID
• Event name
• Email/phone used during booking
• Support: [email protected]

If your payment is successful but you do not see a confirmed ticket/order, please contact us as soon as possible (preferably within 24–48 hours and before the event start time) with:

• Order ID
• Payment Reference / Transaction ID
• Event name
• Email/phone used during booking
• Support: [email protected]